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John MacDonald: Money for restaurant reviewers, but not for Lifeline

Author
John MacDonald ,
Publish Date
Fri, 7 Nov 2025, 1:17pm
Photo / Stock Image 123rf
Photo / Stock Image 123rf

John MacDonald: Money for restaurant reviewers, but not for Lifeline

Author
John MacDonald ,
Publish Date
Fri, 7 Nov 2025, 1:17pm

Slightly ironic, don鈥檛 you think, that on the day people up and down the country are turning up at work and school wearing their gumboots for Gumboot Friday, we鈥檝e got Lifeline saying it can鈥檛 keep running on the smell of an oily rag and has to cut back on services. 

Which means no one answering the phone or replying to text messages between midnight and 7am. 

Call them then and you鈥檒l get a message saying you鈥檝e reached them out of hours and to call back later. 

Which is not how Lifeline has done things for the past 60-odd years. It鈥檚 become known, hasn鈥檛 it, as a 24/7 option for people needing help on the mental health front night and day. 

And you鈥檝e got to say that if a service has lasted more than 60 years and gets the number of calls for help that it gets and genuinely helps the number of people that it helps, then they know what they鈥檙e doing and what they鈥檙e doing is valuable and needed. 

Needed not just 17 hours a day, but needed 24 hours a day. And the numbers show it. 

In the year to June, Lifeline responded to more than 40,000 calls, 182,000 text messages, and created 4736 safety plans for people in need. 

Break that down and that鈥檚 about 110 phone calls every day, 365 days a year. About 500 text messages every day, 365 days a year. And, on average, that鈥檚 12 safety plans written for people every day of the year. 

It鈥檚 the 12 safety plans every day that shows why Lifeline is such gold. Because, when someone is at the point of needing a safety plan, they are really desperate aren鈥檛 they? 

Shaun Greaves is chief executive of Presbyterian Support Northern, which runs Lifeline. He鈥檚 saying today: 鈥淟ifeline saves lives every week and remains a critical frontline service New Zealand's suicide prevention network. 

鈥淲ithout immediate government support, Lifeline鈥檚 ability to deliver the critical service New Zealand desperately needs is a serious concern.鈥 

So, let鈥檚 say the Government did come to Lifeline鈥檚 rescue 鈥 how much would the taxpayer be up for? 

Two million dollars a year. That鈥檚 the funding gap that is forcing Lifeline to cut back on services and ditch its overnight operation. 

This is at the same time as the Government, through Tourism NZ, is spending $6 million getting the Michelin Star people to come over here to eat at our fancy restaurants and see if they're worthy of being ranked up there with the best restaurants in the world. 

The Government spending $6 million on restaurant reviewers and not spending $2 million on Lifeline is nothing short of moral bankruptcy. 

Part of the problem is NZ First and its non-negotiables, because it said before the last election that it would fund Mike King鈥檚 Gumboot Friday. That鈥檚 why Winston Peters was crowing after last year鈥檚 Budget when Gumboot Friday was given $24 million in funding. 

Which really must stick in Lifeline鈥檚 craw when you consider the difference $2 million would make to its service, let alone the difference it would make to the people who need Lifeline. 

Especially the people who need it between midnight and 7am, but whose calls and messages won鈥檛 be responded to. 

鈥淵ou鈥檝e reached us out of hours鈥 is the last thing Lifeline wants to be saying to people. And it鈥檚 the last thing desperate people need to hear. 

But, unless the Government does something, that鈥檚 what鈥檚 going to happen.

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